As a full service global security provider, STANLEY Security offers a full spectrum of Software Support Solutions for your business. With over 50 years combined experience, you can leverage our knowledge and expertise to help keep your system running smoothly.
Software Support Agreement – LEVEL 1
With Software Support Agreements, you will receive access to all software hot fixes and upgrades from the software manufacturer.
Software Support Agreement With Preventative Maintenance – LEVEL 2
By adding Preventative Maintenance to your Software Support Agreement, STANLEY’s local office technician can perform software updates on-site and provide local technician level software support on your system. In addition, once a year, STANLEY will also conduct a visual inspection of devices, walktest of system components, and cleaning of devices as needed.
Software Support Plus – LEVEL 3
Single server. Less than 128 card readers or less than 64 cameras. Receive advanced technical support and remote assistance provided by STANLEY’s Software Solutions Group (SSG) System Analysts. Basic Software Support includes everything from Levels 1 and 2, an annual system health check and summary report. Support requests can include troubleshooting technical problems, answering programming questions, or providing assistance with basic configuration changes.
Software Support Advanced – LEVEL 4
Single server, non-enterprise system. More than 128 readers or more than 64 cameras. Receive everything in Levels 1 - 3, plus receive system health checks quarterly. In addition, we will provide support for existing SSG custom scripts and interfaces. STANLEY SSG System Analysts will also remotely apply any available software upgrades and patches to the server on an annual basis.
Software Support Enterprise – LEVEL 5
Multiple servers, Enterprise system. Receive everything in Levels 1 - 4, plus receive system health checks monthly. In addition, STANLEY will host a monthly remote system diagnostic call with your team, to ensure your system is updated and running smoothly.