Overview

Our Service Solutions Group designs and builds programs that add value and align with your organization's approach to managing security. We realize that deploying the right maintenance program is as equally important as the solution’s initial design and installation. We believe implementing the right service solution will enhance your system's performance and provide for a greater return on your investment as we focus on maximizing your solution’s life cycle.

Our Service Solutions Group designs service programs tailored to your needs:

• Traditional services
• Software support
• Consulting services
• Managed services
• Financial services

Our service platforms are aligned to support your business and optimize your equipment's life cycle performance. Our team will review your criteria such as available project funding, acceptable risk levels, and ongoing life cycle maintenance costs to ensure your solution is right-sized to meet your budget and security needs.

Traditional Services

Stanley Security Solutions offers a full array of repair services, planned maintenance programs, and equipment modernization programs. Our technicians are trained to inspect, troubleshoot, repair, and modernize all automatic door openings, manual door openings, and safe lock openings. We will repair or replace components as specified by your organization, including a wide range of competitor's products. We hold our technicians to the highest standards to ensure they are properly trained and certified according to the industry standards. For example, all of our techicians are trained and certified to the Association of Automatic Door Manufacturers (AADM) requirements.

Stanley Security Solutions has established a national service network that offers a full line of service solutions. Our companies employ close to 800 field technicians focused on the customer everyday. In addition, we have established relationships with over 1,800 partners to expand our service capability and reach throughout North America. Through our National Service Centers, our technicians are available 7 days a week and 24 hours per day.

Managed Services

Our consultants design outsourced service solutions to some of the most complex requirements. Our programs may include dedicated resources trained to manage and service your security solution. Dedicated resources, depending on your needs, may be full-time or part-time, residing on-site or off-site. The benefit of outsourcing your system management assures you have employed a team of industry experts around the clock specifically trained to manage and troubleshoot your software and hardware solutions. The relationship may include any of the following services:

• Key systems management and production
• Hhost client software
• Manage database interfaces and data integration
• Manage I.D. badge systems
• Maintain and monitor access control and CCTV surveillance systems

Existing customers have found that out sourcing all or part of the system's management fuels a strategy to manage costs, increase accountability, maximize system up-time, reduce shrinkage, and minimize the impacts caused by high employee turnover.

Consultative Services

Stanley Security Solutions employs highly trained industry professionals. Our professionals hold a wide range of industry certifications in the Mechanical Access, Systems Integration, Automatic Door, and personal security industries. Our professionals are available to offer a wide array of consulting services including:

• Site surveys
• Specification writing
• Owner specification manuals
• Applications engineering
• Software development
• Life-safety compliance audits

Conferring competent industry professionals at the outset of your project makes a difference. We work to design a system that minimizes your deployment costs and achieves your desired level of security and protection.

Financial Services

Stanley financial services offers a wide range of flexible payment options and programs to meet your organization's funding needs. Security solutions do not generate revenue and should be funded over their useful life in order to align the system's return on investment with the financing period. Our solutions focus on avoiding unnecessary costs in an effort to generate a financial payback that more than offsets any financing costs.

Software Support

The software solution is the backbone to any access control and surveillance system. That is why it’s important to have your software solution designed by professionally trained and certified engineers. Our software engineers are ready to support your needs from system planning and design to system deployment. Just think of our software engineers as an extension of your staff.

Our software engineers offer a wide range of support services including the following:

• Database integration
• Database migrations
• Customized card records and database fields
• System maintenance
• Software design
• Scope determinations
• Quality assurance testing
• Enterprise deployment

Be sure you confer the right team of professionals to design, plan, deploy, and maintain your software solution, so your organization can spend more time focusing on your customers.